Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

87%
86%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Didn't know what to expect at a surgical center - Totally surprised! Excellent experience - easy in... easy out!"

"This is not our first rodeo at Hudson Crossings! In fact, 5 rodeos in total & EVERY single time you guys & gals were AMAZING!!! From the receptionist, the nurses, the aids & the doctors right down the line! A special shout out to Anita Green!! She was with my daughter for both of her surgeries & her compassion, kindness & love made my daughter feel safe and secure! Not that I'm wishing for any future surgies BUT if I have to, Hudson Crossings is my number one choice!! Thank you all so much!!!!"

"This is my second experience at Hudson. Expectations were met both times. Hudson is an excellent facility. the employees are pleasant and competent. I would recommend Hudson without hesitation."



"Excellent experience. All went well and I experienced great empathy for my well being from the staff. A comfortable balance of care and medical procedure."

"From start to finish every person we encountered was outstanding!"

"my experience was amazing at hudson crossing. the nurses and doctors were so polite and infornative. i highly recommend this surgical center!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.